Oct 07

Celebrating Customer Service

Posted on October 7, 2022 at 10:31 AM by Alex Despain

October 3, 2022, through October 7, 2022, was National Customer Service Week. But, of course, the Planning Division is dedicated to practicing exceptional customer service every day of the year. And we don’t just talk about it – we practice it in everything we do.

Planning staff prides itself on thoroughly communicating with residents. Everyone deserves a clear and timely response. Everyone deserves to be heard.

One of the best parts of this job is the ability to exceed expectations when it comes to the anticipated disposition of a public employee. Honesty, candor, and a pleasant demeanor can immediately improve a resident's view of public employees, and their view of the city in which they live. Let’s face it—no one is calling the Planning Division for the fun of it. So when we are able to act in such a way that is engaging and personable, we break down barriers and help convey that we are all on the same side – we all just want a better Dayton.

Whether you are a professional developer or an individual looking to make changes to a property, staff will happily take time for you. The opportunity to improve this city is something we cherish, and we take great pride in this customer service-driven profession.

City of Dayton Planning Division Staff Pictured Together

The City of Dayton Planning Division staff always embraces customer service, although we do not always wear matching Dayton gear.

Sep 16

North Main Street Corridor Community Newsletter

Posted on September 16, 2022 at 2:46 PM by Alex Despain

Welcome everyone to the first North Main Street Corridor Community Newsletter!

This will be the first of a series of newsletters that will provide updates to the North Main Street Community about City led initiatives and news along the Corridor. If anyone has any questions, please reach out to Keeghan White at Keeghan.white@daytonohio.gov.

 Community Engagement

Did you know? The City of Dayton has a Division dedicated to Community Engagement? For the North Main Street Corridor, the Engagement Specialists are Verletta Jackson, Charles Porter, Rachel Hardenbrook, and Kyren Gantt. They are here to communicate with residents about their concerns and aim to involve residents and neighborhoods organizations in city government. See the map below to find the respective geographies for each Community Engagement Specialist!

Neighborhood Assignments_all_labels (002)

If you have any questions or comments for your neighborhood’s Engagement Specialist, their contact information can be found here: https://www.daytonohio.gov/directory.aspx?did=162.

North Main Safety Improvements

The City is preparing with the Ohio Department of Transportation to undertake a $6.4 million project to implement safety improvements on North Main Street, from the Great Miami Boulevard in the City of Dayton to Shoup Mill/Turner Road in Harrison Township. The project is currently in the preliminary design phase but is expected to begin in early 2024 with construction to take approximately nine months. Use the following link to be taken to the project webpage: North Main Street Safety Improvements | Dayton, OH (daytonohio.gov).

N Main

For any questions regarding the project, please contact Joe Weinel at Joe.weinel@daytonohio.gov.

North Central Community Reinvestment Area

On March 14th, the Ohio Department of Development certified the North Central Community Reinvestment Area (CRA) which provides tax incentives for property owners who renovate existing or construct new buildings. Residential, commercial, and industrial projects consistent with applicable zoning regulations are eligible for the program. The area encompassed by the North Central CRA is included below.

North Central CRA Area

CRA: the boundary of the North Central CRA area.

For more information on the CRA, use the following link to access the Ohio Department of Development’s webpage The Ohio Community Reinvestment Area | Development. For questions regarding project eligibility, contact Cynthia Long at Cynthia.long@daytonohio.gov.



After many years of deterioration, the vacant property located at 1824 North Main Street was demolished! This demolition is only one of many to come with $15.8 million of the total $55 million in American Rescue Plan (ARPA) funds being allocated for the demolition of blighted properties citywide and within the ARPA focus neighborhoods of Five Oaks, Wolf Creek, Old North Dayton, Carillon, and Edgemont.

1824 before demo

1824 N. Main Street boarded, and sitting vacant. 

Post demo

The site of 1824 N. Main Street after the building was demolished earlier this year.

Community Projects

North Main & W. Fairview Avenue

The City is undertaking a placemaking project at the community garden located at the corner of North Main and West Fairview Avenue. The project will include the paving of the crushed gravel path that currently extends across the site, installing decorate pole lighting along the path, and installing decorative lighting to illuminate the Hillview neighborhood sign. The City is in the process of performing an environmental review for the project and will provide updates as they are available.

Aug 22

Forging Planning's Mission, Vision, and Priorities

Posted on August 22, 2022 at 9:26 AM by Alex Despain

Planning Division Mission and Vision, also listed below

Earlier this year, the Planning Division worked to develop a mission and vision statement intended to guide staff in their performance and direction. Over the course of two workshops, staff also identified a list of seven priorities that will be applied in their work with the community. Language was chosen with intention, but it’s through action that staff hope to build a more progressive and equitable future for City of Dayton residents.


Dayton’s Planning Division will be a progressive planning team that collaborates intentionally with our community while advancing strategies to build upon Dayton’s unique character, striving to be a leader among peer cities.


Our work will be people-driven and data-informed. We will model best practices in city planning as we care for Dayton’s distinctive places and foster our community’s resilient personality and progressive energy.


  1. We will be stewards of Dayton’s long-term vision, collaborating with our neighborhoods and partner organizations to shape the city's plans, priorities, and projects. We will be responsive to the need for neighborhood planning while maintaining up-to-date city-wide strategic plans that seek to implement best practices in the planning field.
  2. We will improve outcomes for Dayton’s neighborhoods by following best practices in our analysis and recommendations for land use cases. We will do this by guiding land use applications towards the best possible outcome by the time we make final recommendations to the Plan Board, Board of Zoning Appeals and Landmark Commission. The target ratio of substantially improved plans between application and board decision is 60 percent.
  3. We will prioritize our diversity, equity, and inclusion efforts to address disparities in our neighborhoods including areas of Dayton that have been impacted by past discriminatory land use policies and decisions. In addition, we will work to improve our planning profession’s accessibility to underrepresented groups. To measure and report on our efforts, we will maintain and regularly publish a map of equity and opportunity.
  4. We will continue to advance the implementation of Dayton’s Neighborhood Vision Plans. We will report annually on implementation progress of these neighborhood and area plans, as well as other previously adopted plans.
  5. We will deliberately inform the community and our partners about our work through clear and accessible communications. Targets for this effort include: 24 blog posts per year; development of a process that regularly communicates our upcoming land use cases; monthly reviews of our website to ensure accuracy, transparency, and relevance; and regular updates to residents on previous and current planning efforts.
  6. We will deliver high quality customer service with a particular focus on providing relevant, easy-to-understand information early in the land use application process including offering individualized counsel and support. We will determine a method to effectively measure delivery of customer service and establish a benchmark for ongoing measurement and development.
  7. We will seek out and take advantage of training opportunities to increase our skills and proficiencies with new tools and technologies and to be current on best practices in our field. In this way we will increase our capacity to serve the Dayton community and ensure we offer personalized, efficient, and solution-oriented service.


Pleased with the outcome, the Planning Division staff poses with the newly minted vision