This is a landlord tenant dispute. Please settle this through civil court. We cannot turn off water in a residence that is occupied.

Is this a licensed plumber? A licensed plumber can turn water on/off at the curb stop and can do that for you. If they are not a licensed plumber, we have to come out. Only licensed plumbers and Water Department personnel may turn water off/on. There is a $55 charge for turning off and on water which equals $110 total. This is then added to your water bill.

A "dead" meter order comes from Water Revenue Department when they come to read your meter. "Dead" means the numbers on the dial haven't moved from the last read. There is no charge for a meter change.  Call 937-333-3550 if need more help.

You may fill your swimming pool with your garden hose. The Water Department does not credit sewer charges for filling swimming pools. Water Engineering will issue fire hydrant permits to fill pools, however the cost is slightly more than what it would cost to fill your pool with your garden hose. Charges are based upon the volume of the pool. For the fees break down view the Filling Pool page.

If the water is coming from the meter, Water Distribution will come out and replace it, phone number is  937-333-4905.  There is no charge for that. If the water is leaking from the pipes on either side of the meter, you will need to call a plumber. We cannot recommend a plumber. You can check the phone book and get a plumber who is licensed and bonded.

What is your address? I can send out the Leak Investigator. If the leak is on the City side, you do not have to pay for it (phone number is 937-333-4905), if the leak is on your side, unfortunately, you will have to pay.

What is your address? Make sure you keep the clothes wet, even though the water is brown.  After being notified, someone will deliver a bottle of Rust Remover. Phone number is 937-333-4905.  You will need to run the cold, not hot water, to get the rust out.

There is a minimal $55 charge to check water pressure, which is added to your bill. Phone number is 937-333-4905.  Is this a sudden drop in pressure or has it been low for a while? If it is a sudden drop, please check for water bubbling in your yard, or if someone left the garden hose on. Is the pressure low all over the house or just in certain areas? Do you have galvanized or copper plumbing? If you have galvanized, more than likely the pipes are clogged. We will come out and change the meter and make sure the curb stop is turned on. If that doesn't help, and the problem is clogged pipes, the service line will need replaced. The service line is the homeowner's responsibility. The service line runs from the curb stop to the meter, and is underground. If the pressure is low just in certain areas of the house, it then appears to be internal and you will need to call a plumber. Is it low just at the kitchen sink? Do you have an aerator? If so, unscrew it from the faucet, clean it out, and screw it back on.

The lines before and after the meter are the homeowner's responsibility. Before the meter can be replaced, the plumbing must be repaired. After it is repaired, call us back 937-333-3550 and we will schedule the meter change.