Water / Utility Customer Service & Billing

The Water/Utility Customer Service and Billing office is part of Dayton's Revenue and Taxation Division of the Department of Finance.

Billing and Meter Reading annually reads and sends more than 250,000 utility bills. Customer Service receives nearly 290,000 calls each year answering inquires on Water and Tax Accounts.

Pay Your Bill

Pay Water/Utility bills online. To reach Customer Service by phone, call 937-333-3500.

Beginning in September 2015, the City of Dayton's Department of Finance is updating its billing system for water and trash utilities. These updates will provide customers with three easy ways to pay bills:
  • Updated Invoice Format. Mailed invoices now have a simple, clean layout with consumption graph, payment plan information and special messages.
  • Online: Visit Pay Dayton Water. Current customer accounts are available on the new website and include a new recurring payment feature.
  • New Mobile App. Download from the app store on your mobile device to view and pay your invoice from Android and iOS devices.

Payment Plan Policy

I agree to the payment arrangement dates as specified and that the payments indicated must be received in the City Treasury office on or before the due date. Payment reminders will not be sent. Failure to make full payments by the agreed upon dates will result in service termination without further notice and the arrangement will be broken. Once the payment arrangement is broken, the full amount of the arrangement is due.

New: I understand all current invoices must be paid on or before the gross date in addition to the payment arrangement installments. Failure to pay the current charges by the gross date will result in a broken payment arrangement and the full amount of the arrangement is due. I further understand that failure to meet these standards will result in termination of service, additional fees and ineligibility for future payment arrangements for up to 12 months.

Payments may be remitted by check, money order, credit/debit card or cash. Payments may be processed via the Integrated Voice Response (IVR) system by calling 937-333-3550, online at Pay Dayton Water or at the City Hall office located at 101 W Third Street. Payments may be remitted at City Hall Monday through Friday between 7:30 a.m. and 5:30 p.m. Check payments presented through the IVR may take up to three business days for posting. Payments placed in the drop box may take two business days to post to the account and any mailed payments should be sent 5-10 business days before the due date. Two broken payment arrangements within a 12-month period will prevent future arrangements for a year from the most recent broken payment arrangement.

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