Customer Service Updates

(Updated May 6, 2020) 

Essential Customer Service Information

During Coronavirus emergency 

City buildings are closed to public access. All public meetings are canceled.

Police: Emergencies, call 911. Non-emergency: 937-333-COPS (2677).

Fire and EMS: Emergencies, call 911. 

Please read this statement from Dayton Fire regarding using emergency services.

Customer service requests: Call 937-333-4800 or use the Dayton Delivers app.

Water/Waste Collection bills: Info., call 937-333-3550 or email To pay: or 937-333-3550. Cash payments at Family Dollar and CVS stores. No payment-related disconnections until further notice.


More services and information

Information is subject to change without notice. 

Building Inspection

Mail permit applications, plans, and revisions to the address shown below. Mechanical permits (plumbing, electrical, and HVAC) can be faxed to 937-333-4284 or mailed. Fee payment: Customers are encouraged to make payment by check or credit/debit card. Fees payable by check to City of Dayton may be sent with applications or mailed separately. Fees may also be paid by providing credit/debit card information by phone at 937-333-3986 or 937-333-6794 (be prepared to provide the project value). Mailing address: City of Dayton Building Inspection, 371 W. Second St, 2nd floor, Dayton, OH 45402

City Commission

City Commission meetings will be held as-needed until further notice.

To protect the safety of the community, during the state of emergency related to the COVID-19 crisis, City Commission Meetings will be held remotely and in-person citizen comments will be suspended.

Citizens interested in making public comment related to calendar items during a remote City Commission meeting, are asked to do so in writing. Items related to a calendar item will be included in the meeting records under Communications and Petitions.

Citizens who wish to make the City Commission aware of an issue not related to the Commission Meeting Calendar, may also do so.  These items will be distributed to the Dayton City Commission for reference.

Submitted comments will be required to follow guidelines of the City Commission meetings and must not contain any threatening statements or the use of vulgar language.  Any improper comment may result in the comments being determined to be out of order. Additionally comments should not be longer than 3 pages in length.

Comments can be sent to Comments received by 5:00 p.m. on the Tuesday before the meeting will be included in Communications and Petitions for that week.  Comments received after that time, will be included in the next meeting.

Non-essential functions including proclamations, greetings, honorary designations, weddings, and domestic partnerships will not be offered until the emergency declaration is lifted. 937-333-3636.

Civil Service/City Jobs

Jobs: Applications for positions posted at will continue to be accepted. There is no Civil Service testing until further notice. Questions: Call 937-333-2300 or email

Convention Center

There are no scheduled events until further notice. Call 937-333-4700.

Dayton International Airport

Flights, parking and rental car services are available. Get information updates at or call 937-454-8200.

Economic Development

Reach staff by phone or leave a message at 937-333-3634.


Eviction cases heard by the Dayton Municipal Court are suspended until April 30, 2020.

Fire Department

Firefighting and EMS services are available as usual, call 911 for emergencies. Inspections are available on an emergency basis, call 937-333-4500. Canceled or suspended: Fire Training Center programs, routine fire inspections, community and educational activities.

Housing Inspection

Regular service suspended. Responding only to emergency situations. Questions or urgent matters, call 937-333-3977.

Human Relations Council

Business certification site visits are suspended until April 15. Email new applications to Renewals are granted a 30-day extension; new applicants granted 30-day provisional certification.

Income Tax

The filing deadline for the 2019 tax year is extended to July 15, 2020. Email with questions. Tax payments: Call 888-821-2104 or mail to: City of Dayton, P.O. Box 643700, Cincinnati, OH 45264-3700. Information and forms:

Law Department

Processing of moral obligation claims will resume.

Mediation Center

The Mediation Center is providing mediation services on Zoom and telephone.  This is a free service for citizens who work or live in the City of Dayton. Call 937-333-2345 or visit our website at:

The Center offers conflict coaching, a free service to citizens who are experiencing interpersonal conflict. Call 937-333-2345 to set up a phone or video conference.

Planning and Community Development

Planning and Community Development – Helpful Contact Information

  • Main Line: 937-333-3670 (please leave a message and your call will be returned as soon as possible)
  • Director’s Office: 937-333-3681
  • Plan Board: Ann Schenking, 937-333-3699
  • Board of Zoning Appeals: Tony Kroeger, 937-333-3673
  • Landmarks, Certificates of Appropriateness (COAs), and Demo Permits: Holly Hornbeak, 937-333-4271
  • Housing Inspection: 937-333-3977
  • CNDAB, Housing Programs and Grants (HOME): Pete Thornburgh, 937-333-3797
  • Homeless Programs and Grants (CoC and ESG): Erin Ritter, 937-333-3816
  • Community Development (CDBG) Grant Programs: Sarah Geist, 937-333-3814
  • Lot Links: Ashley Hatton, 937-333-3696
  • Mediation Center: 937-333-2345

Planning and Community Development – Community Development Division

Community & Neighborhood Development Advisory Board will be held via videoconference. Contact to request the meeting link.

Lot Links staff is working on modified assignment through the end of May. Staff will begin resuming operations in June.

Planning and Community Development – Housing Inspection Division

Due to the need for social distancing, Housing Inspection is not conducting interior inspections at this time.

Planning and Community Development – Planning and Land Use Division

In accordance with HB-197 and the emergency declaration of the Governor of the State of Ohio, the following meetings are being held remotely. Contact Tony Kroeger ( for more information.

  • The Board of Zoning Appeals typically meets on the fourth Tuesday of every month, although additional meetings may be held if necessary.
  • The Plan Board meets the second Tuesday of every month.
  • The Landmarks Commission meets the second and fourth Thursday of every month.

In person citizen engagement events (such as seminars and Presidents’ Forums) will not be held during this crisis. The Planning and Community Development Department will implement an engagement plan in accordance with national best practices.


Safety Building: Public access to the front lobby/counter only (call first for these services): 

•    Vehicle release: 937-333-1060.

•    Traffic crash reports and incident reports: 937-333-1060.(Online: or

•    Background checks and court-ordered fingerprinting: 937-333-1049.

•    Property room access - 937-333-1034

Division/Patrol Offices:  Secured lobby access only.  

Professional Standards Bureau: Closed to visitors, complaints taken by phone (937-333-1018) or email ( 

Prosecutor’s Office

Intake Interviews are conducted by phone until further notice. Call 937-333-4400.

Public Works

  • All mowing activities have started (right-of-ways, parks, vacant/abandon properties, street boulevards)
  • Bi-weekly scheduled bulk trash collections are currently suspended, however, normal monthly scheduled bulk trash collections can be requested
  • Park shelter reservations are currently suspended
  • Volunteer neighborhood clean-ups are currently suspended

Customer service requests: Call 937-333-4800 or use the Dayton Delivers app.


City of Dayton parks are open. Playground equipment is not to be used, according to Ohio Dept. of Health order.

Recreation centers and golf centers are closed until further notice.

Water Department Services

Environmental Management

The following services will be continued:

  • All Staff working from home in “on call” status in case of an emergency
  • Business inspections conducted from driving by facilities (external viewing only)
  • Groundwater level measurement collection
  • Groundwater investigation coordination and sampling
  • Storm sewer investigation work, coordination with WUFO
  • Stormwater outfall dry weather sampling (to resume in June)

Water Administration

The following services will be continued:

  • Process payments & any essential financial functions
  • Front Desk coverage to answer phone calls
  • One Building Attendant on duty per day

Water Engineering

The following services will be continued:

  • Construction Inspection/Construction Svcs for construction projects
  • Contractor permits for construction (hydrants/meters) 
  • Design services from home (AutoCAD & plan review)
  • WIMS/IT Water Services to support SCADA and IT needs across Dept
  • Support to operating divisions as needed

Water Reclamation

The following services will be continued:

  • Implementing minimum staffing
    • Plant Operations but at reduced levels
    • Facility Maintenance but at reduced levels
    • Wastewater Laboratory – only performing NPDES Tests
  • Operator of Record
    • Division Manager and Administrator will rotate working/days off
  • Continue with Following Projects
    • Design of Total Phosphorus Treatment 
    • Repair of main switchgear
    • Westwood dry pit pump replacement and completion of bar screen
    • Purchasing of parts for Broadway PS.
    • Repair motor #3 at Broadway
    • Purchasing motor for Broadway pumps
    • Purchase Flygt pumps for Westwood Pump Station
    • Investigating putting disinfection on early

Water Supply & Treatment

The following services will be continued:

  • Provide Operator of Record
  • Continuous monitoring and evaluation of treatment plants performance
    • OEPA required calibration and maintenance of on-line monitors
    • OEPA required sampling and analysis
    • Required preventative maintenance for continued operations
  • Compliance with all USEPA and OEPA drinking water regulations such as
    • Lead Copper Rule
  • Submission of OEPA required Monthly Operating Reports (MOR) and NPDES
  • Treatment chemical ordering and inventory. 
  • Maintenance on required laboratory equipment
  • Payroll and Accounts payable

Water Utilities Field Operations

The following services will be continued:

  • Water
    • Repair
      • Main Break Repair 
      • Water Leak repair (leaks that are impacting safety, causing property damage, or is affecting our ability to provide water for fire suppression).
      • Water Leak repairs (Leaks impacting critical users Hospitals, schools, daycares, or other deemed critical user).
    • Meter
      • Water meter repair (Meter work that is needed due to property damage, disruption of water service, public safety)
      • Water meter repair for critical users (Hospitals, schools, daycares, or other deemed critical user). 
      • Water Turn on/off’s deemed essential.
  • Fire Hydrant flow tests
  • Fire hydrant repairs
  • Sewer
    • Cleaning
      • Storm cleaning
    • Complaint Truck / SSO’s
    • Basement backup/customer calls regarding sanitary sewer backups
    • Flooding complaints for catch basin/basement
  • Lift Stations
    • Monitoring our lift stations
  • Repair/Restoration
    • Complaints regarding public safety (voids, low cuts, Sanitary/Storm repairs causing property damage, etc)
    • Pay and repair jobs for contractors if the citizens do not have sanitary service. (We could allow contractors to excavate and make repairs in the right of way to eliminate this need during the emergency)
    • Street restorations, catch basin repairs, sidewalk cuts
    • Sanitary or storm lateral installations
  • CCTV
    • Routine inspections, sanitary, or storm
  • Administration
    • Payroll Processing
    • Accounts receivable
    • Stores ordering/processing
    • Stores Deliveries
    • Building attendant duties
    • Dispatch
    • Essential to continue all services to continue to keep supplies, payments and record keeping up to date.
    • Grease Monster services

Water and Waste Collection Billing

Account questions: Call 937-333-3550 or email (include the service address and a preferred phone number). New accounts or disconnection requests: Call 937-333-3550.

Payments: Go to or call 937-333-3550. Cash payments at Family Dollar and CVS stores (bring your billing statement).


Plan review & approval: Building plans (see Building Inspection) submitted by mail continue to be routed for zoning review and approval. 

Technical assistance/information: Staff continues to respond to requests for technical information (i.e. zoning classifications, allowable uses, permit requirements, code analyses, etc.) received electronically, by telephone, as well as mailed in requests.

Written narrative reporting: Staff continues zoning verification reports/letters which are issued as permits, plus production of zoning refusal/correction letters in response to plan submittals that are non-compliant with zoning code.

Commercial zoning enforcement: Currently on a complaint basis only.

Contact Zoning staff: 937-333-3887 or