Customer Service Updates

(Updated July 28, 2020) 

Essential Customer Service Information

During Coronavirus emergency 

City buildings including City Hall Are open to visitors 

Visitors to City Hall and the One Stop Building can expect a quick safety check, see a short related video.

public meetings are occurring remotely and may be viewed at

Police: Emergencies, call 911. Non-emergency: 937-333-COPS (2677).

Fire and EMS: Emergencies, call 911. 

Customer service requests: Call 937-333-4800 or use the Dayton Delivers app.

Water/Waste Collection bills: Info., call 937-333-3550 or email To pay: or 937-333-3550. Cash payments at Family Dollar and CVS stores. The City of Dayton resumed shutting off delinquent accounts on Tuesday, July 14, 2020. 


More services and information

Information is subject to change without notice. 

Building Inspection

Mail permit applications, plans, and revisions to the address shown below. Mechanical permits (plumbing, electrical, and HVAC) can be faxed to 937-333-4284 or mailed. Fee payment: Customers are encouraged to make payment by check or credit/debit card. Fees payable by check to City of Dayton may be sent with applications or mailed separately. Fees may also be paid by providing credit/debit card information by phone at 937-333-3986 or 937-333-6794 (be prepared to provide the project value). Mailing address: City of Dayton Building Inspection, 371 W. Second St, 2nd floor, Dayton, OH 45402

City Commission

City Commission meetings are occurring on the regular schedule. To watch meeting live, go to

To protect the safety of the community, during the state of emergency related to the COVID-19 crisis, City Commission Meetings will be held remotely and in-person citizen comments will be suspended.

Citizens interested in making public comment related to calendar items during a remote City Commission meeting, are asked to do so in writing. Items related to a calendar item will be included in the meeting records under Communications and Petitions.

Citizens who wish to make the City Commission aware of an issue not related to the Commission Meeting Calendar, may also do so.  These items will be distributed to the Dayton City Commission for reference.

Submitted comments will be required to follow guidelines of the City Commission meetings and must not contain any threatening statements or the use of vulgar language.  Any improper comment may result in the comments being determined to be out of order. Additionally comments should not be longer than 3 pages in length.

Comments can be sent to Comments received by 5:00 p.m. on the Tuesday before the meeting will be included in Communications and Petitions for that week.  Comments received after that time, will be included in the next meeting.

Non-essential functions including proclamations, greetings, honorary designations, weddings, and domestic partnerships will not be offered until the emergency declaration is lifted. 937-333-3636.

Civil Service/City Jobs

Jobs: Applications for positions posted at will continue to be accepted. There is no Civil Service testing until further notice. Questions: Call 937-333-2300 or email

Convention Center

There are no scheduled events until further notice. Call 937-333-4700.

Dayton International Airport

Flights, parking and rental car services are available. Social distancing and enhanced cleaning standards are being observed at the airport. Get information and updates at or call 937-454-8200.

Economic Development

Reach staff by phone or leave a message at 937-333-3634.


Eviction cases heard by the Dayton Municipal Court are suspended until further notice.

Fire Department

Firefighting and EMS services are available as usual, call 911 for emergencies. Inspections are available on an emergency basis, call 937-333-4500. Canceled or suspended: Fire Training Center programs, routine fire inspections, community and educational activities.

Housing Inspection

Regular service suspended. Responding only to emergency situations. Questions or urgent matters, call 937-333-3977.

Human Relations Council

Email new applications to Renewals are granted a 30-day extension; new applicants granted 30-day provisional certification. Regularly schedule board meetings are viewable at Call 937-333-1403.

Income Tax

The filing deadline for the 2019 tax year is extended to July 15, 2020. Email with questions. Tax payments: Call 888-821-2104 or mail to: City of Dayton, P.O. Box 643700, Cincinnati, OH 45264-3700. Information and forms:

Mediation Center

The Mediation Center is providing mediation services on Zoom and telephone.  This is a free service for citizens who work or live in the City of Dayton. Call 937-333-2345 or visit our website at:

The Center offers conflict coaching, a free service to citizens who are experiencing interpersonal conflict. Call 937-333-2345 to set up a phone or video conference.

Planning and Community Development

Planning and Community Development – Helpful Contact Information

  • Main Line: 937-333-3670 (please leave a message and your call will be returned as soon as possible)
  • Director’s Office: 937-333-3681
  • Plan Board: Ann Schenking, 937-333-3699
  • Board of Zoning Appeals: Tony Kroeger, 937-333-3673
  • Landmarks, Certificates of Appropriateness (COAs), and Demo Permits: Holly Hornbeak, 937-333-4271
  • PopUp Patio Program: Email
  • Housing Inspection: 937-333-3977
  • CNDAB, Housing Programs and Grants (HOME): Pete Thornburgh, 937-333-3797
  • Homeless Programs and Grants (CoC and ESG): Erin Ritter, 937-333-3816
  • Community Development (CDBG) Grant Programs: Sarah Geist, 937-333-3814
  • Lot Links: Ashley Hatton, 937-333-3696
  • Mediation Center: 937-333-2345

Planning and Community Development – Community Development Division

Community & Neighborhood Development Advisory Board will be held via videoconference. Contact to request the meeting link.

Planning and Community Development – Housing Inspection Division

Due to the need for social distancing, Housing Inspection is not conducting interior inspections at this time.

Planning and Community Development – Planning and Land Use Division

In accordance with HB-197 and the emergency declaration of the Governor of the State of Ohio, the following meetings are being held remotely. Contact Tony Kroeger ( for more information.

  • The Board of Zoning Appeals typically meets on the fourth Tuesday of every month, although additional meetings may be held if necessary.
  • The Plan Board meets the second Tuesday of every month.
  • The Landmarks Commission meets the second and fourth Thursday of every month.

In-person citizen engagement events (such as seminars and Presidents’ Forums) will not be held during this crisis. The Planning and Community Development Department will implement an engagement plan in accordance with national best practices.


Safety Building: Public access to the front lobby/counter only (call first for these services): 

•    Vehicle release: 937-333-1060.

•    Traffic crash reports and incident reports: 937-333-1060.(Online: or

•    Background checks and court-ordered fingerprinting: 937-333-1049.

•    Property room access - 937-333-1034

Division/Patrol Offices:  Secured lobby access only.  

Professional Standards Bureau: Closed to visitors, complaints taken by phone (937-333-1018) or email ( 

Prosecutor’s Office

Open 8:00 a.m. - 4:30 p.m. (closed 12:00 p.m. - 1:00 p.m. for lunch), Monday through Friday excluding City holidays. Citizens who want to discuss filing criminal charges should appear at the time and date provided by the police department.

Public Works

  • All mowing activities have started (right-of-ways, parks, vacant/abandon properties, street boulevards)
  • Volunteer neighborhood clean-ups are currently suspended

Customer service requests: Call 937-333-4800 or use the Dayton Delivers app.


City of Dayton parks are open, but shelter reservations are not being accepted. Playground equipment and basketball courts remain closed to public use.

Recreation centers and the Jim Nichols Tennis Complex are open for limited use, with mandatory social distancing practices. Call 937-333-4800. Get more details here.

The Kitty Hawk and Madden Golf Centers are permanently closed. Community Golf Center is open; call 937-293-2341.

Water and Waste Collection Billing

Account questions: Call 937-333-3550 or email (include the service address and a preferred phone number). New accounts or disconnection requests: Call 937-333-3550. 

Payments: Go to or call 937-333-3550. Cash payments at Family Dollar and CVS stores (bring your billing statement). The City of Dayton will resume shutting off delinquent accounts on Tuesday, July 14, 2020. 


Plan review & approval: Building plans (see Building Inspection) submitted by mail continue to be routed for zoning review and approval. 

Technical assistance/information: Staff continues to respond to requests for technical information (i.e. zoning classifications, allowable uses, permit requirements, code analyses, etc.) received electronically, by telephone, as well as mailed in requests.

Written narrative reporting: Staff continues zoning verification reports/letters which are issued as permits, plus production of zoning refusal/correction letters in response to plan submittals that are non-compliant with zoning code.

Commercial zoning enforcement: Currently on a complaint basis only.

Contact Zoning staff: 937-333-3887 or