Rusty water is caused by a large unusual flow in the water main. This is generally a result of a fire in your area or a main break. You can drink the water without the worry of a health hazard. It will however stain your laundry. If you have washed any clothes in rusty colored water, you can contact Water Supply & Treatment at 333-6030 and they will supply you with a chemical and instructions to help the problem.
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This is caused by air in the water mains. It most likely is a result from water main break where the line may be opened to make repairs. The air becomes trapped at high and low points in the water system. We try to solve the problem by flushing the water main after a repair has been completed, but it is difficult to get all of the air out. The water is safe to drink, bath, and wash with. If the cloudiness does not clear up in a short time contact Water Distribution at 333-4905 to help resolve the problem.
When the City changed telephone service providers in 1999, some changes occurred in the way calls were received. Each Customer Representative can have as many as ten calls waiting to be served. If staff availability is low on a particular day, it may take a little longer to get through. Water Revenue has worked very hard to cut down on the amount of time a customer is on hold.
The storm water utility is based on two different items.
Residential properties are billed a flat rate over 365 days. Business customers are billed $.0363 cents per square foot of area over a 365 day span. So if the billing period is 89 one quarter, and 93 the next the amounts will vary.