Customer Service Updates

(Updated March 26, 2020) 

Essential Customer Service Information

During Coronavirus emergency 

City buildings are closed to public access. All public meetings are canceled.

Police: Emergencies, call 911. Non-emergency: 937-333-COPS (2677).

Fire and EMS: Emergencies, call 911. 

Please read this statement from Dayton Fire regarding using emergency services.

Customer service requests: Call 937-333-4800 or use the Dayton Delivers app.

Water/Waste Collection bills: Info., call 937-333-3550 or email To pay: or 937-333-3550. Cash payments at Family Dollar and CVS stores. No payment-related disconnections until further notice.


More services and information

Information is subject to change without notice. 

Building Inspection

Mail permit applications, plans, and revisions to the address shown below. Mechanical permits (plumbing, electrical, and HVAC) can be faxed to 937-333-4284 or mailed. Fee payment: Customers are encouraged to make payment by check or credit/debit card. Fees payable by check to City of Dayton may be sent with applications or mailed separately. Fees may also be paid by providing credit/debit card information by phone at 937-333-3986 or 937-333-6794 (be prepared to provide the project value). Mailing address: City of Dayton Building Inspection, 371 W. Second St, 2nd floor, Dayton, OH 45402

City Commission

City Commission meetings are canceled until further notice. Non-essential functions including proclamations, greetings, honorary designations, weddings, and domestic partnerships will not be offered until the emergency declaration is lifted.

Civil Service/City Jobs

Jobs: Applications for positions posted at will continue to be accepted. There is no Civil Service testing until further notice. Questions: Call 937-333-2300 or email

Convention Center

There are no scheduled events until further notice. Call 937-333-4700.

Dayton International Airport

Flights, parking and rental car services are available. Get information updates at or call 937-454-8200.

Economic Development

Reach staff by phone or leave a message at 937-333-3634.


Eviction cases heard by the Dayton Municipal Court are suspended until April 30, 2020.

Fire Department

Firefighting and EMS services are available as usual, call 911 for emergencies. Inspections are available on an emergency basis, call 937-333-4500. Canceled or suspended: Fire Training Center programs, routine fire inspections, community and educational activities.

Housing Inspection

Regular service suspended. Responding only to emergency situations. Questions or urgent matters, call 937-333-3977.

Human Relations Council

Business certification site visits are suspended until April 15. Email new applications to Renewals are granted a 30-day extension; new applicants granted 30-day provisional certification.

Income Tax

The filing deadline for the 2019 tax year is extended to July 15, 2020. Email with questions. Tax payments: Call 888-821-2104 or mail to: City of Dayton, P.O. Box 643700, Cincinnati, OH 45264-3700. Information and forms:

Law Department

Processing of moral obligation claims is suspended until further notice.

Mediation Center

The Center offers conflict coaching, a free service to citizens who are experiencing interpersonal conflict. This service can be provided by phone or video-conferencing. Call 937-333-2345.

Planning and Community Development

Public meetings canceled:  Board of Zoning Appeals, Landmark Commission, Neighborhood Presidents Forum, Community & Neighborhood Development Advisory Board, Community Engagement Seminars.


Safety Building: Public access to the front lobby/counter only (call first for these services): 

•    Vehicle release: 937-333-1060.

•    Traffic crash reports and incident reports: 937-333-1060.(Online: or

•    Background checks and court-ordered fingerprinting: 937-333-1049.

•    Property room access - 937-333-1034

Division/Patrol Offices:  Secured lobby access only.  

Professional Standards Bureau: Closed to visitors, complaints taken by phone (937-333-1018) or email ( 

Prosecutor’s Office

Intake Interviews are conducted by phone until further notice. Call 937-333-4400.

Public Works

Waste collection, street maintenance, engineering and other services:  Most operations/services continue as usual. Customer service requests: Call 937-333-4800 or use the Dayton Delivers app.


City of Dayton parks are open. Playground equipment is not to be used, according to Ohio Dept. of Health order.

Recreation centers and golf centers are closed until further notice.

Water Department Services

Not provided until further notice: Investigation of high meter readings, leak investigations (unless property damage is involved). Meter services when provided scheduled for 8 a.m. to 2 p.m. only. Emergency service requests: call 937-333-4905.

Delivery to Ottawa Yards: Drivers should use the ‘after hours’ procedures posted at the entrance. 

Water and Waste Collection Billing

Account questions: Call 937-333-3550 or email (include the service address and a preferred phone number). New accounts or disconnection requests: Call 937-333-3550.

Payments: Go to or call 937-333-3550. Cash payments at Family Dollar and CVS stores (bring your billing statement).

Shut-offs and late payments: Until further notice, water service will not be shut off for delinquent accounts, in order to give customers experiencing financial hardship extra time to make payments. Water Dept. will continue to read meters and send bills. Customers should pay what they can to avoid building up a large balance owed.


Plan review & approval: Building plans (see Building Inspection) submitted by mail continue to be routed for zoning review and approval. 

Technical assistance/information: Staff continues to respond to requests for technical information (i.e. zoning classifications, allowable uses, permit requirements, code analyses, etc.) received electronically, by telephone, as well as mailed in requests.

Written narrative reporting: Staff continues zoning verification reports/letters which are issued as permits, plus production of zoning refusal/correction letters in response to plan submittals that are non-compliant with zoning code.

Commercial zoning enforcement: Currently on a complaint basis only.

Contact Zoning staff: 937-333-3887 or