Customer Service Updates

(May 28, 2021) 

Essential Customer Service Information

During Coronavirus emergency 

City of Dayton facilities are operating on a modified COVID-19 status. 

Buildings including City Hall and the One Stop Center are open to the public on a limited access basis (the buildings were closed to the public on Nov. 23, 2020). Visitors may enter City Hall at the Third Street entrance only, and the One Stop Center will be accessible by the Second Street door only. Visitors will be required to wear protective masks or face coverings (masks will be provided when necessary). Security guards will screen visitors with a temperature check. If ADA accommodations are needed at City Hall, use the third floor entrance, accessible from the the Municipal Parking Garage at 123 W. Third St. The City of Dayton is encouraging customers to continue conducting business with the City remotely and electronically. Read below for details. 

Water billing questions: Call 937-333-3550 (8 a.m. – 5 p.m.) or email, including the service address and a preferred phone number.  New accounts or disconnection requests: Call 937-333-3550 (8 a.m. - 5 p.m.). Options to make payments:  Go to; Call 937-333-3550; Cash payments at Family Dollar and CVS stores (must present barcode*); Mail to: City of Dayton, PO Box 630575, Cincinnati, OH 45263-0575. The customer service center at City Hall (Ludlow Street entrance) is open to serve you Monday through Friday, 8 a.m. to  5.p.m.


More services and information

Information is subject to change without notice. 

Building Inspection

Mail permit applications, plans, and revisions to the address shown below. Mechanical permits (plumbing, electrical, and HVAC) can be faxed to 937-333-4284 or mailed. Permit applications, plans, and revisions delivered will be received and processed with minimal person-to-person interaction. Call 937-333-3883 if you have questions or would like to make other arrangements for dropping off or picking up plans and permits. 

Fee payment: Customers are encouraged to make payment by check or credit/debit card. Fees payable by check to "City of Dayton" may be sent with applications or mailed separately. Fees may also be paid by providing credit/debit card information by phone at 937-333-3986 or 937-333-6794 (be prepared to provide the project value). Mailing address: City of Dayton Building Inspection, 371 W. Second St, 2nd floor, Dayton, OH 45402.

City Commission

City Commission meetings are occurring on the regular schedule. To protect the safety of the community, Commission meetings are held remotely and in-person citizen comments are suspended. To watch meetings live, go to

Citizens interested in making public comment related to calendar items during a remote City Commission meeting, are asked to do so in writing. Items related to a calendar item will be included in the meeting records under "Communications and Petitions." Citizens who wish to make the City Commission aware of an issue not related to the Commission Meeting Calendar, may also do so. These items will be distributed to the Dayton City Commission for reference. Comments can be sent to Comments received by 5:00 p.m. on the Tuesday before the meeting will be included in Communications and Petitions for that week.  Comments received after that time will be included in the next meeting.

Non-essential functions including proclamations, greetings, honorary designations, weddings, and domestic partnerships will not be offered until the emergency declaration is lifted. 937-333-3636.

Civil Service/City Jobs

Applications for positions posted at will continue to be accepted. Please check back frequently for updates on testing and other relevant information (pertaining to both the City of Dayton and Dayton Public Schools). Call 937-333-2300 or email for other questions or concerns.

Convention Center

The Dayton Convention Center is now under the ownership and operation of the Montgomery County Convention Facilities Authority. Call 937-333-4700 or go to

Dayton International Airport

Flights, parking and rental car services are available. Social distancing and enhanced cleaning standards are being observed at the airport. Get information and updates at or call 937-454-8200.

Economic Development

Reach staff by phone or leave a message at 937-333-3634.

Fire Department

Firefighting and EMS services are available as usual, call 911 for emergencies. Inspections are available on an emergency basis, call 937-333-4500. Canceled or suspended: Fire Training Center programs, routine fire inspections, community and educational activities.

Housing Inspection

Regular service suspended. Responding only to emergency situations. Questions or urgent matters, call 937-333-3977.

Human Relations Council

Civil Rights Complaints: The HRC remains committed to anti-discrimination measures and protecting your rights as community members. The electronic intake option will remain available during this time. In addition, HRC investigations will continue and case-processing timelines should remain unchanged. If you believe that you have been the victim of discrimination, please visit our website or fill out this form: HRC Civil Rights Discrimination Complaint Form. 

Business Certifications: HRC staff will cease all new certification in-person site visit interviews until further notice. We recognize the potential impact this will have on companies seeking certification. As of Nov. 23, 2020, we will grant 60-day provisional PEP certifications to new applications. Certification renewal interviews will be conducted virtually. Firms seeking PEP Certification should submit applications to

AAA: The HRC will continue to process your Affirmative Action Assurance applications. 

Minority Business Assistance Center: The Dayton MBAC is postponing face-to-face consultations until further notice; however, the business advisors will be able to assist clients via phone and email at 937-333-1033 or To assist our businesses that are already up and running during this time, the State of Ohio asks that questions regarding aid, financials, and state relief be directed to BusinessHelp@Development.Ohio.Gov.

Income Tax

Email with questions. Tax payments: Call 888-821-2104; mail to: City of Dayton, P.O. Box 643700, Cincinnati, OH 45264-3700; or pay online at Information and forms:

Mediation Center

The Mediation Center is providing mediation services via Zoom and telephone.  This is a free service for those who work or live in the city of Dayton. Call 937-333-2345 or visit The Mediation Center offers conflict coaching, a free service to those experiencing interpersonal conflict. Call 937-333-2345 to set up a phone or video conference.

Planning and Community Development

Contact Information

  • Main line: 937-333-3670 (please leave a message and your call will be returned as soon as possible)
  • Director’s Office: 937-333-3681
  • Plan Board: Tony Kroeger, 937-333-3673
  • Board of Zoning Appeals: Tony Kroeger, 937-333-3673
  • Landmarks, Certificates of Appropriateness (COAs), and Demo Permits: Holly Hornbeak, 937-333-4271
  • PopUp Patio program: Email
  • Housing Inspection: 937-333-3977
  • Public Use Nuisance Appeals: Stephanie Halfacre, 937-333-2406
  • CNDAB, Housing Programs and Grants (HOME): Pete Thornburgh, 937-333-3797
  • Homeless Programs and Grants (CoC and ESG): Jeff Green, 937-333-3302
  • Community Development (CDBG) Grant Programs: Sarah Geist, 937-333-3814
  • Lot Links: Ashley Hatton, 937-333-3696
  • Mediation Center: 937-333-2345

Planning and Land Use Division

In accordance with HB-197 and the emergency declaration of the Governor of the State of Ohio, the following meetings are being held remotely. Contact Tony Kroeger ( for more information.

  • The Board of Zoning Appeals typically meets on the fourth Tuesday of every month, although additional meetings may be held if necessary.
  • The Plan Board meets the second Tuesday of every month.
  • The Landmarks Commission meets the second and fourth Thursday of every month.

Citizen engagement events (such as seminars and Presidents’ Forums) will be held remotely. The Planning and Community Development Department will implement an engagement plan in accordance with national best practices. Please contact Verletta Jackson with any questions at 937-333-3288.


Safety Building: Public access to the front lobby/counter only (call first for these services): 

Division/Patrol Offices:  Secured lobby access only.  

Professional Standards Bureau: Closed to visitors, complaints taken by phone (937-333-1018) or email ( 

Prosecutor’s Office

Open 8:00 a.m. - 4:30 p.m. (closed 12:00 p.m. - 1:00 p.m. for lunch), Monday through Friday excluding City holidays. Citizens who want to discuss filing criminal charges should appear at the time and date provided by the police department.

Public Works (Street and Park Maintenance)

Customer service requests: Call 937-333-4800 or use the Dayton Delivers app.  Leaf collection services continue as scheduled .


City of Dayton parks are open, but shelter reservations are not being accepted. 

Recreation centers and the Jim Nichols Tennis Complex are closed until further notice. 

The Kitty Hawk and Madden Golf Centers are permanently closed. Community Golf Center is open; call 937-293-2341.

Water, Wastewater and Storm Water

Account questions: Call 937-333-3550 (8 a.m. – 5 p.m.) or email, including the service address and a preferred phone number.  New accounts or disconnection requests: Call 937-333-3550 (8 a.m. - 5 p.m.). 

Options to make payments:  Go to; Call 937-333-3550; Cash payments at Family Dollar and CVS stores (must present barcode*); Mail to: City of Dayton, PO Box 630575, Cincinnati, OH 45263-0575. 

(*How to send barcode to your smartphone: Go to, select ‘Make a Payment,' select ‘One-time Payment,’ enter account # and the service address number, select ‘Next,’ select ‘Full balance’ or ‘Other amount’ and enter amount to be paid. Select ‘Cash,’ a list of payment locations will appear, Choose the location you will visit, print barcode or select ‘Mobile’ and enter mobile phone number .) 

Water Supply and Treatment:  Drop off water quality samples Water Supply and Treatment,  3210 Chuck Wagner Ln., Dayton, OH 45414

Water Utility Field Operations: All non-emergency meter related work activities will be suspended. All emergency related work will be passed to Water Dispatch for immediate execution, including but not limited to: meter leaking causing damage to a property, meter restricting flow to critical users, meter issues affecting fire suppression systems, meter sets and meter resumes can be performed on a case-by-case scenario, meter work on meters located outside of properties can be performed, and any work that is outside in a meter pit can be completed[BR2] .  If a technician must enter a property for an emergency, it’s a requirement for all individuals present, including residents, to follow COVID protocols, including wearing a mask that covers the nose and mouth and maintaining a distance of 6 feet. If these protocols cannot be met, a new appointment will need to be scheduled. 

For emergencies please call: 937-333-4905.

Water administration:  All communication with customers will be done remotely through email or phone. Engineering payments will be accepted by mail.  


Applications and plans:  ZONING PERMITS for accessory structures (including fences, residential sheds), ZONING VERIFICATION LETTERS, COMMERCIAL SIGNAGE PERMITS and “ZONING ONLY” applications (to trigger zoning review/refusal for placement before Zoning Appeals Board).

Additional technical assistance:  Review of PRELIMINARY PLANS for new construction, reoccupancy and/or adaptive reuse of existing structures, as well as other zoning code-related analyses (i.e. permissible uses and related development standards and site requirements).    

Commercial zoning compliance:  Inquiries may be forwarded with zoning administration staff. Issues involving commercial zoning enforcement may also be left at 937-333-3887.

The above information may be coordinated and submitted electronically to the Zoning Administrator ( and the Zoning Specialist ( Mr. Daugherty may be contacted directly at 937-333-3903. Mr. Williams may be contacted directly at 937-333-3985.